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Lab Assistant Mercy St. Joseph Warren Hospital

Job ID: 4651192
Updated: October 23, 2017
Geographic Location: Youngstown
Department: Phlebotomy
Full/Part Time: Full-Time
Shift: All
Standard Hours: 40
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Job Summary


The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served



A Laboratory Assistant does the following: 

  1. Performs inpatient and outpatient phlebotomy
  2. Takes accurate messages and records test requests.
  3. Handles specimen inquiries from co-workers, nursing personnel, physicians, and patients.
  4. Releases calls and refers calls to appropriate personnel.
  5. Orders tests into laboratory computer system and logs collected specimens upon arrival into laboratory.
  6. Generates computer specimen labels, collection lists, pending reports, and overdue tests lists.
  7. Centrifuges specimens and prepares aliquots per laboratory protocol.
  8. Distributes samples to appropriate laboratory section.
  9. Processes referral laboratory specimens and associated clerical work.
  10. Monitors daily overdue requests to maintain expected turnaround times.
  11. Documents and reports problems and customer complaints.
  12. Works shifts as assigned and accommodates necessary schedule changes.
  13. Observes safety policies using standard safety precautions at all times.
  14. Prepares and maintains collection trays, crash cart, and outpatient room.
  15. Participates in continuing education and completes competency testing by deadline.
  16. Projects an image of professionalism in appearance and conduct at all times.
  17. Collects nasal smears, glucose tolerances, and urines on all age groups.
  18. Works in a multi-site environment, including nursing homes, satellite labs and draw sites as assigned.
  19. Performs courier functions as assigned.

Displays professionalism in accordance with HMHP mission and demonstrates HMHP core values at all times.


Qualifications - Minimum


High school diploma and knowledge of medical terminology and laboratory testing required.



1 year experience as lab assistant or phlebotomist is desired.  Approximately 6 months is required to fully learn all aspects of the job if no experience.



Follows laboratory protocols and verbal instructions.  Completes assigned tasks within assigned timeframe within error rate expectations.

Gathers, organizes, and analyzes patient specimens.  Must be computer literate as clerical duties are involved in the processing of specimens.

Eye-hand motor coordination is essential.  Must possess manual dexterities to centrifuge and separate specimens.  Must be able to coordinate several activities at one time, i.e., collect specimens, listen to pages, answer phones, generate computer labels, organize specimens.

Must be able to view computer screen to accurately relay results to physicians and/or nursing units.

Fine motor coordination required fro specimen collection techniques, operation of automatic and electronic equipment, and processing of specimens.

Must have good visual acuity with ability to distinguish colors.

Must be able to transport phlebotomy equipment, specimens, and reports with necessary light lifting.

Must be able to move readily from one location to another, whether, in the health care institution or when performing duties outside of the hospital.

Must maintain a valid Ohio driver’s license.

Work tasks are clearly defined, make decisions based on protocols, consults supervisor if needed to resolve problem.  Diverse changing environment requires decision making based on protocols or consultation with supervision.  Good judgment required determining course of action for solving telephone, phlebotomy, and processing issues.  Exercises judgment and discretion when resolving problems or triaging complaints.

Work contributes to multiple work areas; information relayed verbally or via electronic communication may directly impact patient care.  Is directly responsible to ensure proper patient identification and order entry of testing.  Has shared accountability in the Lab Service Team work area and quality/quantity of work may affect testing areas.

Uses basic communications skills primarily in verbal form to customers, physicians, and staff.   Requires good listening skills, a cooperative and helpful attitude.  Works in a fast paced environment requiring good judgment in verbal responses.  Requires clear speech with ability to communicate effectively, and normal hearing to effectively communicate using telephones and other electronic devices.  May respond to detailed inquiries to others who may not be knowledgeable in the subject area, conveys detailed and routine information.



  1. Answers departmental telephone calls in a professional and courteous manner using appropriate section name, giving your name, and using the following criteria:
  2. Records complete messages using telephone log.
  3. Correctly transfers calls only when necessary.
  4. Answers telephone within 3-5 rings.
  5. Triages phone calls to supervision utilizing proper telephone etiquette. 
  6. Performs and utilizes all laboratory computer functions accurately.
  7. Generates appropriate labels for all tests as requested on given patient requisitions.
  8. Performs computer functions for the purpose of updating patient files and obtaining patient history and results.
  9. Performs accurate order entry procedures, result entry and verification.
  10. Collects and receives specimens accurately into computer system.

Performs outpatient phlebotomy at the following:

  1. Draw sites
  2. Nursing Homes
  3. OP Drawing Room
  4. Physician’s Offices

Performs inpatient phlebotomy for the following:

  1. Blood cultures
  2. Trauma Team
  3. Complies with all specimen collection protocols, including order of draw, proper identification, assesses orders for accuracy and problem solves if needed to verify, and/or completes QA forms detailing problem and action.
  4. Completes yearly and new procedure competency testing by designated deadline. 
  5. Trains new employees by instructing and observing each item listed on the checklist and then signing after direct observation is performed. 
  6. Maintains a positive attitude by demonstrating acceptable standards of professional behavior for HMHP as a Catholic entity.  Examples of inappropriate professional behaviors are exchanges of verbal abuse or physical abuse; theft or negligent damage to hospital property; discussion of patient/employee results in an inappropriate setting; refusal to accept work assignments; failure to keep accurate time records; leaving work areas without authorization; leaving the premises during the workday without authorization; failure to comply with the appearance policy.
  7. Utilizes safety equipment and waste disposal protocols while performing analysis and handling specimens by wearing gloves, buttoned lab coats, eyewear/mask with knowledge of location of MSDS sheets.
  8. Completes average workload in an 8 hour period, assists others, and completes yearly goals by the following:
    1. Utilizing protocols outlined in departmental procedure manuals.
    2. Processes stat specimens first and then followed by routine work.
    3. Accept only specimens, which meet identification and collection requirements.
    4. Uses spare time in work related activities contributing to the lab’s needs without immediate supervisory input.
    5. Maintains a clean, organized work area.
    6. Utilizes LIS/HIS systems as outlined in computer manuals.
  9. Participate in corporate compliance by performing only ordered test and maintaining appropriate documentation. 
  10. Works at remote draw sites performing specimen collections and patient triage functions.  Ensures all required insurance/tests order documentation information is gathered prior to processing, researches and/or obtains required information.  Documents all information properly, and reports promptly any incomplete information problems. 
  11. Displays effective communication by maintaining good listening skills and being courteous and discrete with personnel, physicians and patients.  Maintains confidentiality of records at all times. 
  12. Performs phlebotomy duties.  Follows departmental procedures for specimen collection, specimen and patient identification; performs venipuncture and capillary puncture on all age groups. 
  13. Legibly and accurately completes all required documentation.  Completes/documents accurately all out of the ordinary situations on quality assurance forms, follows through on problems in a responsible manner. 
  14. Performs duties in specimen processing area as assigned, including:
  15. Accessioning specimens accurately
  16. Specimen centrifugation
  17. Aliquoting
  18. Sorting and delivering.
  19. Keeps work areas cleaned and well stocked.  These areas include:
  20. Outpatient drawing room.
  21. Blood Culture Cart
  22. Trays for phlebotomy
  23. Counters and processing areas.
  24. Disaster Cart
  25. Performs duties in send out area as assigned.  These duties include:
  26. Specimen sorting
  27. Packaging
  28. Logging
  29. Tracking
  30. Send out result entry
  31. Ensure that overdue specimens are tracked and problems resolved.
  32. Report testing results in a timely manner.

    Monitors supply inventory.  Does not waste or misuse materials or supplies.  Orders supplies as needed.  Fills client and draw site orders for supplies within 48 hours. 

  1. Works as a team member in shared laboratory services environment, in a cooperative, consensus building environment, prioritizes time and goals to align with laboratory goals, is helpful and cooperative, and gives suggestions for improvement. 
  2. Other duties as assigned. 







Hours per pay period: 80

Hours: 8:00am to 4:00pm

Variable shifts with rotating holidays and weekends.


Shift and Job Schedule

Job Shift: All, Job Schedule: Full-Time


Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Date Last Modified: 2/3/2015 2:48:04 PM