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Dispatcher Communication Center Mercy Health Part-Time

Job ID: 4654087
Updated: January 12, 2018
Geographic Location: Lima
Department: Communication Center
Full/Part Time: Part-Time
Shift: Days/Nights
Standard Hours: 16
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Job Summary

Receives requests for transport and coordinates available resources for multiple service lines including, but not limited to, emergency and non-emergency requests for service.


Essential Duties and Responsibilities:

Supports activities, documentation and monitoring of all assignments.


Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency requests for service.


Maintains radio contact with mobile/field units to monitor response, progress and any needed support. Maintains communication with assigned units.


Determine nature and location of emergency; prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.


Records and maintains records of assigned units as to information including but not limited to, time, location, units dispatched and their time of arrival.


Maintain recordkeeping of all resource activity on hard copy or computer data entry.


Assist and coordinate responding resources to requests for service.


Provide excellent customer service for calling parties. This may also include pre-arrival instructions to assist the patient.


Coordinate transport arrangements between requesting parties and the agency. This includes providing update information between the requesting party and assigned resources.


Operation of a multi-line telephone and multi-channel radio system.


Be familiar with all resources and services available to callers and offer these resources and services as appropriate.


Evaluate deployment plans and resource performance to best meet unit resource allocation to customer demand.


Maintains confidentiality and actively supports patient/family rights.


Serves as a patient advocate.




Performs other duties as assigned.


Qualifications - Minimum


Minimum qualifications include High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Successful completion of on the job training and on-line competency as well as Emergency Tele communicator (ETC) certification and competency. Preferred qualifications would be one to three years related experience and/or training in a dispatch center, radio communications, or in public relations.


IS-100.b, IS-700.a, Emergency Tele communicator Certification (ETC), CPR


Must have the ability to read, understand and interpret standard official legal documents; exercise judgment and discretion in analyzing and resolving problems; read, correct and prepare clear and concise reports; give, follow and understand written and oral instructions; demonstrate sensitivity to, and respect for, a diverse population; learn standard procedures regarding the use of two-way radios and department telephones; work effectively under stress in emergency situations; maintain cooperative working relationships. Remain calm in emergency situations. Convey clear, concise communications and directions. Must be able to provide instructions about hospital procedures to employees



Hours per pay period: 32

Hours: 2:00pm-10:00pm

Rotating weekends and holidays.

Shift and Job Schedule

Job Shift: Days/Nights, Job Schedule: Part-Time

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.


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Medical Assistant Career Fair

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2200 Jefferson Ave

Toledo, OH 43604

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Date Last Modified: 2/3/2015 2:48:04 PM