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Patient Services Specialist - Mercy Health Physicians - West MOB

Job ID: 4658060
Updated: February 19, 2018
Geographic Location: Cincinnati
Department: Spec-WOSM-Admin
Full/Part Time: Full-Time
Shift: Days
Standard Hours: 40
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Job Summary


Centralized Patient Service Specialist to triage calls coming into the practice.   Verfiy patient issue, insurance, schedules patient with the appropriate provider using the Epic scheduler.  Works priiority patients into the schedule using established protocol for this patient type.

Qualifications - Minimum


  • High School Diploma/GED required.

  • 2 year/Associates in Business, Healthcare, Medical Assisting, Coding, or related field preferred
  • Minimum of 2 years of experience with medical insurance, pre-auth experience, or physician practice experience in a similar capacity.  Related formal education may be considered in lieu of a portion of the required experience.
  • High level of organization, extreme attention to detail, capability of multi-tasking, computer proficiency, excellent customer service skills
  • Candidate must have medical experience

Shift and Job Schedule

Weekly Hours: 40

Weekly Shift: 8:00am-5:00pm

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Other Information

People Answers Assessment-

You will be sent a separate email to take the PeopleAnswers assessment as part of the application process. Please allow 45 minutes to take the assessment. The assessment is a required part of the application process.

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