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Practice Manager II Mercy Health Hospitalists of St Rita's

Job ID: 4663053
Updated: August 6, 2018
Geographic Location: Lima
Department: Medical/Surgical
Full/Part Time: Full-Time
Shift: All
Standard Hours: 40
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Job Summary

The Practice Manager 2 anticipates, plans, organizes and directs the operations of three or more physician practices which includes, but is not limited to, supporting 6 or more providers and managing a minimum of 10 employee FTEs. To ensure the highest quality care and services are provided to patients.  He/She is also responsible for achieving the annual operational and financial goals of the practice. In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices. (To determine Practice Manager 2 designation, practice leadership has the discretion to consider scope and complexity based on Region such as:  Patient Centered Medical Homes, Rural Health Clinic status (geographic distances between practices), laboratory, diagnostic services, surgical services, radiology, etc.)



Supervises and motivates people by promoting a team approach to problem solving, team development and goal setting within assigned areas. Performs management functions including interviewing, hiring, training, and evaluating staff. Counsels employees regarding employment, performance, promotion and termination in accordance with Human Resource policies. Ensures clinical staff practices within the scope of their respective licensing/certifying boards.


Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers. Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.


Adheres to the established controls of quality, compliance and risk standards for the day to day operations of the physician practice(s).  This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processes all invoices and bills for the office.


Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APPs.


Manages all revenue cycle processes, including work queues, copays, daily cash drawer, bank deposits, coding compliance, etc. Meets with Practice Administrator and MHP COO to review data trends and develop/adjust strategic priorities. Reviews applicable practice data and identifies variances. Analyze financial and billing reports to assist with decision-making and reporting.  Participates in planning and budgeting preparation and analysis.


Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies. Interfaces with hospital departments, as appropriate, to coordinate necessary infrastructure functions which will include, but not be limited to, IT, Medical Staff Office, Finance, etc.


Qualifications - Minimum


Required Minimum Education:

2 year Associates Degree


Preferred Education:

4 year Bachelors Degree

  • Combination of post-secondary education and experience will be considered in lieu of degree.



Two years' experience managing a physician practice OR two years’ experience as a Practice Lead AND has completed an internal MH management development program OR an equivalent external program.


Outstanding communication and interpersonal skills, demonstrated ability for conflict resolution, analyze and solve problems and execute on strategies in a fast-paced environment. Windows Microsoft Office and EMR.


CarePATH, Scheduling, Registration.



Hours per pay period: 80

Hours: Varies


Shift and Job Schedule

Job Shift: All, Job Schedule: Full-Time


Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.


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Date Last Modified: 2/3/2015 2:48:04 PM