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Desk Side Analyst Lead

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Job ID: 4664229
Updated: June 20, 2018
Geographic Location: HomeOffice
Department: Infrastructure
Full/Part Time: Full-Time
Shift: Days
Standard Hours: 40

Job Summary

The Desk Side Analyst Lead is responsible for ensuring the streamlined operations of assigned functions in accordance with Mercy Health IT leadership and IT governance.  This position is responsible for overseeing the daily IT activities at assigned site including break fix tickets and project work. The candidate should be familiar with imaging workstations, and basic software troubleshooting including but not limited to windows, antivirus, and office. The candidate should understand basic hardware troubleshooting including but not limited to workstations, printers, document scanners, and barcode scanners.


Position Requirements:


  • Ability to work under stressful conditions.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Ability to read and interpret technical documents and procedure manuals.
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
  • Strong understanding of the organization’s goals and objectives.
  • Highly self-motivated and directed, with keen attention to detail.
  • Strong customer service orientation.
  • Experience working in a highly team-oriented, collaborative environment.


Full-time, 40 hours per week, days, 8:00 a.m. to 4:30 p.m.

On Call rotation

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.


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A Catholic healthcare ministry serving Ohio and Kentucky
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Date Last Modified: 9/11/2018 4:00:00 PM