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Epic Client Systems Manager

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Job ID: 4665470
Updated: September 6, 2018
Geographic Location: Cincinnati
Department: Infrastructure
Full/Part Time: Full-Time
Shift: Days
Standard Hours: 40

Job Summary

Epic Client Systems Manager(IT / Information Technology / ECSM / ECSA)


The position of Client Systems Manager (CSM) requires an advanced systems engineer and experienced technical liaison capable of leading collaborative efforts surrounding the maintenance of mission critical patient care systems.  A successful candidate will exhibit the ability to prioritize a wide variety of competing tasks from multiple concurrent projects all while ensuring that the day-to-day production related needs of the ministry are met.  Furthermore, the successful candidate will possess the ability to collaborate effectively across organizational boundaries for the purposes of coordinating the remediation of production related technical issues.


The CSM team member requires a commitment to the timely investigation and resolution of system related issues and tasks to meet the ministry’s adopted service level agreement.  They will be expected to contribute to the overall success of the team by assisting with the completion of routine tasks such as change requests, problem tickets, etc. as well as participate in the testing of regularly scheduled system updates and the after-hours installation of those updates.  The candidate is also expected to contribute to the on-going success of the team by identifying, vetting and implementing new technologies, techniques and/or processes.


The CSM candidate must be able to achieve ECSA Hyperspace certification within the first 90 days of employment as well as obtain a third-party certification from an approved list.


Job Responsibilities

  • Perform complex technical and analytical work in the design, installation, documentation, support and maintenance of a wide variety of mission critical applications
  • Provides design input and client support for enterprise level printing services and downtime reporting solutions
  • Ensures the testing and analysis of all infrastructure components required to ensure the reliable delivery of Mercy’s mission critical patient care application
  • Analyzes systems or applications in the resolution of production related problems and takes corrective action to reduce future system failure
  • Tests new or modified software and critically analyzes test results
  • Applies knowledge as applicable, in making recommendations to management and/or users for modifications to existing systems, workflows, etc
  • Researches, evaluates and recommends changes in hardware, software, data communications, and techniques that contribute to more effective automated systems capabilities
  • Develops and administers data processing disaster recovery and/or security systems and procedures to meet evolving needs
  • Serves as team member in the development and implementation of complex computer system projects
  • Provides rotational on-call support
  • Guard against unauthorized use or disclosure of Protected Health Information (PHI) Position
  • Other tasks as required



Job Requirements

  • Experience with Epic Client Systems Management preferred
  • 3 - 5 years of experience working with Windows Server 2008 or 2012
  • Knowledge of Microsoft SQL
  • Demonstrable experience in the support of mission critical infrastructure components
  • Demonstrable experience in the support of IIS
  • 2  years of experience with Citrix and/or VDI preferred
  • Load balancing experience a plus
  • Scripting knowledge (PowerShell 2.0/3.0/4.0, VBScript, command batches) preferred


Job Skills

  • Ability to handle multiple tasks with changing priorities and complex assignments
  • Strong organizational and planning skills with the drive to be proactive and to take initiative
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
  • Ability to work under stressful conditions
  • Able to prioritize and execute tasks in a high-pressure environment
  • Strong understanding of the organization’s goals and objectives
  • Experience working in a highly team-oriented, collaborative environment
  • On-call availability 24/7 as part of a rotation schedule
  • Highly self-motivated with keen attention to detail
  • Strong customer service orientation
  • Availability for travel as needed


Education and Experience

Bachelor’s degree in the field of computer science, telecommunications, information sciences, or related field and/or 5+ years equivalent work experience.





Full-time, 40 hours per week, days, 8:00 a.m. to 5:00 p.m.

Must be willing to work off shifts, nights, weekends as required as well as willing to be on-call

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.


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Date Last Modified: 9/11/2018 4:00:00 PM