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Epic Client Systems Manager(IT / Information Technology / ECSM / ECSA)
The position of Client Systems Manager (CSM) requires an advanced systems engineer and experienced technical liaison capable of leading collaborative efforts surrounding the maintenance of mission critical patient care systems. A successful candidate will exhibit the ability to prioritize a wide variety of competing tasks from multiple concurrent projects all while ensuring that the day-to-day production related needs of the ministry are met. Furthermore, the successful candidate will possess the ability to collaborate effectively across organizational boundaries for the purposes of coordinating the remediation of production related technical issues.
The CSM team member requires a commitment to the timely investigation and resolution of system related issues and tasks to meet the ministry’s adopted service level agreement. They will be expected to contribute to the overall success of the team by assisting with the completion of routine tasks such as change requests, problem tickets, etc. as well as participate in the testing of regularly scheduled system updates and the after-hours installation of those updates. The candidate is also expected to contribute to the on-going success of the team by identifying, vetting and implementing new technologies, techniques and/or processes.
The CSM candidate must be able to achieve ECSA Hyperspace certification within the first 90 days of employment as well as obtain a third-party certification from an approved list.
Education and Experience
Bachelor’s degree in the field of computer science, telecommunications, information sciences, or related field and/or 5+ years equivalent work experience.
Full-time, 40 hours per week, days, 8:00 a.m. to 5:00 p.m.
Must be willing to work off shifts, nights, weekends as required as well as willing to be on-call
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.