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Unit Clerk Emergency Mercy Health

Job ID: 4670543
Updated: November 7, 2018
Geographic Location: Lima
Department: Emergency
Full/Part Time: Full-Time
Shift: Nights
Standard Hours: 32

Job Summary

Under the clinical direction of the Office Coordinator, the PCACC Clerks coordinate and maintain all clerical functions/activities that impact patient care provided at the Ambulatory Care Center.   The clerk gives the first impression of the hospital and must act in a professional manner with excellent customer service skills at all times.  The clerk must be able to recognize patient's emergency situations and initiate call for appropriate help.  The PCACC Clerk's main functions include (but not limited to) customer relations, good communications (phone skills, P.R. skills), and computer skills (registration, pre-registration, order entry, charge posting, Compliance Checker, etc.).  The PCACC Clerk must be extremely flexible and able to adapt to the many variable working conditions impacting all aspects of the role relating to overall workload, speed/pace in which they perform, tasks performed, timeliness of completion, etc.  These variables include (but not limited to) high volumes, high acuities, different priorities, customer/medical staff preferences, etc.  The PCACC Clerk must have a strong skill level to utilize good judgement when prioritizing his/her workload, especially relating to all aspects of patient care.


Essential Duties and Responsibilities:


The registration clerk immediately receives/greets all incoming OP and ED patients and notifies the ED Triage Nurse upon arrival for any immediate patient concerns related to presenting appearance and/or reason for visit.


Shows respect for the customer by being discreet and maintaining the confidential nature of all Patient Health Information she/he comes in contact with while complying with all HIPAA guidelines and providing a great first impression.


Maintains stable performance under pressure.  Handles stress in ways to maintain relationships with patients, customers and co-workers.


Demonstrates the willingness and ability to work collaboratively with others for concise and timely flow of information.


Uses scripting in situations such as introducing self, thanking patients, and requesting payment on account.


Sets priorities and organizes the clerical workload of the unit and maintains an orderly work environment.


Answers incoming phone calls and communicates with ancillary departments via radio using excellent communication skills.


Does preliminary and bedside registration process to collect demographics and financial information for all patients that present to the ED.


Registers and orders tests for all patients presenting to PCACC for Outpatient, Emergency, Audiology, Workers Comp. and Occupational Health services.


Verifies insurance coverage and negotiates co-pay / deposit on service as appropriate.


Demonstrates proficient use in Compliance Checker with 6 or less errors per year to ensure proper payment procedures. 


Clarifies OP orders by calling ordering physician to obtain appropriate diagnosis or other pertinent information.


Accurately transcribes physician's orders and complies with Medicare guidelines when completing ABN information.


Scans ID cards, insurance cards, Advanced Beneficiary Notices and is able to set the AS400 alert to coordinate to the scanned item.


Maintain standard of 97% registration accuracy.


Will collect any monies due St. Rita's for POS collections and document those monies in the Data-On-Line system.


Prepares daily deposit log and sends cash to cashiers.


Logs all patients in computer and completes appropriate charges.


Coordinates and maintains documents related to the patient and the unit by scanning all records into the Document Imaging system for permanent storage of patient information.  This involves properly identifying all demographic information on each page of every record and removing any pages found in error. This is to assure an acceptable scanned image for future clinical and legal review of the record.


Schedules patients in PHS for testing done at PCACC.


Organizes outpatient imaging schedules for next day for X-ray, CT, US, MRI and Mammography.


Assists staff in limited patient care areas such as cleaning rooms, recording during Code situations, and assisting patients to their rooms.


Assist / comforts patients and families during emergency situations.


Assists local EMS units in obtaining appropriate paperwork/supplies.


Maintains secretarial and paper supplies for the unit.


Pre-registers patients for the next day for OP Radiology and OPN.


Puts the customer at ease by keeping them informed throughout the whole encounter.


Compiles daily statistical data.


Prepares and completes "Authorization for Uses and Disclosures of Patient Information".


Assists in orienting and training of personnel to the registration environment.


Adheres to the safety policies and procedures of the organization.  Recognizes and reports potential safety issues.


Supports and contributes to organizational cost saving initiatives.




Communicates via e-mail with all disciplines and reads e-mail on a daily basis when on duty.


Performs other duties as assigned.


Qualifications - Minimum


High school diploma or general education degree (GED)


Or one to three months related experience and/or training; or equivalent combination of education and experience.


Preferred Medical Office Assistant Diploma or Associate Degree.


Preferred Medical Terminology Course.



Hours per pay period: 64

Hours: 6:00pm to 3:30am

Every other weekend and holiday.


Shift and Job Schedule

Job Shift: Nights, Job Schedule: Full-Time


Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.


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Date Last Modified: 9/11/2018 4:00:00 PM