Performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service.
Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines. Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments.
Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning. Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients. Manages various work queues/in baskets in the Electronic Medical Record (EMR).
Manages the front office patient flow by collaborating with other staff and providers.
Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.
Qualifications - Minimum
High School Diploma or GED
Basic keyboarding and computer skills, ability to use standard office equipment (phone, fax, copier, printer). Excellent customer service skills including ability to greet people in a warm and friendly manner.
Preferred knowledge in the use of medical terminology and insurance, preferred customer service background.
Hours per pay period: 80
Rotating: Days, evenings and Saturdays.
Shift and Job Schedule
Job Shift: All, Job Schedule: Full-Time
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.