The Mercy Health Engagement Ambassador will report to the System Director of Pre-Service and have accountability to BSMH Marketing and Administration Leadership. This role will be responsible for facilitating and maintaining relationships with the FC Cincinnati Franchise and community to ensure Mercy Health is known as the health plan of preference. The Mercy Health Engagement Ambassador will act as the primary contact to ensure in a timely fashion all appropriate needs and issues of the patient are resolved. The ideal candidate will be responsible for identifying and overcoming friction points, extremely results oriented, and strong communication skills.
Qualifications - Minimum
Bachelors Degree required
10+ years related work experience or equivalent combination of transferable experience and education
5+ years direct supervisory/management experience. Demonstrated project management experience and partnering with senior leadership on strategic initiatives. Strategic thinking, planning and analytic capabilities; organized and detail-oriented. Excellent written and verbal communication skills. Effective negotiation and influencing skills. Excellent relationship building skills with both internal and external stakeholders. Willingness to manage and prioritize diverse projects and effectively lead a team. Business, operational and financial acumen in the health care field
Health care or managed care experience with Provider Relations, Network Management and Operations preferred. Experience in multiple areas of Pre-Service (Scheduling, Pre-Registration, Financial Clearance), preferred
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.